Good internet is absolutely key to a successful livestream. Across Sydney, coverage is generally very good and we have our own mobile WiFi connection to use. If your location has WiFi available, let us know, as we’ll use the network with best results when we have a choice available.
Our mobile WiFi connection gives us good speeds and a reliable connection in the vast majority of cases. But it’s important to note that network coverage and quality varies for reasons outside our control. There are many factors that can impact the performance of a mobile network such as congestion, proximity to the tower, interference from buildings and even the weather. Speeds at the same location can vary day to day, and by time of day. Good service one day is no guarantee of the same good service another day. Internet connections (particularly mobile ones) can fluctuate unexpectedly which may cause momentary blips. These are usually temporary and the stream soon continues on. We’ll warn you on the day if the internet connection on-site is slow, and we can also put a message on your live stream page so your viewers are also aware conditions are not optimal. This happens only rarely, but the nature of live streaming means it’s always a possibility.
We do our best to avoid any issues by carrying out site tests on arrival so we can stream using the best balance of stability and quality. We also record while we stream to ensure there’s always a complete backup of the ceremony. So if the stream is interrupted in any way, we will replace the webcast with the backup recording as soon as possible so later viewings are not affected.