Terms and Conditions

Thank you for booking a CeremonyCast webcast.

These are the Terms and Conditions you accept when making your booking. Please read them carefully as they contain important information.

  1. Booking
    (a) Bookings must be made via the Booking Form on our website. When you submit the form, your booking is deemed to have taken effect and these Terms and Conditions will apply.
  2. The Ceremony
    (a) The agreed date, time and location of the ceremony will be listed on your Booking Confirmation.
    (b) You agree to advise us of any changes to ceremony arrangements as soon as possible. Any changes to your booking, including but not limited to, the date, time and location, are subject to availability and agreement. We reserve the right to charge a rescheduling fee.
    (c) We require early access to your venue (minimum of one hour before ceremony start time) for technical set-up and checks.
  3. The Webcast
    (a) You will be given a private website address to view the webcast. You are responsible for passing these details to anyone who wishes to view the webcast.
    (b) Live streaming requires a solid internet connection. Network quality varies by location for reasons outside our control. We’ll carry out site tests on arrival so we can webcast in the best possible resolution with the best possible stability, according to the internet connection available at the ceremony location.
    (c) Each viewer’s own internet connection and the device they are watching on is also part of the equation. Any issues at the viewer’s end are out of our control.
    (d) If when we arrive on site we establish that it is impossible to broadcast live, we will record the ceremony instead and post it online as soon as possible. We may also be able to time-shift the webcast with a live playout at a later time.
    (e) If the webcast fails mid-broadcast for reasons outside of our control, we will endeavour to resume as soon as possible, but the intervening part of the ceremony may be missed.
    (f) A backup recording will be made in addition to the live stream. Therefore if the stream is interrupted, we will replace the webcast with the backup recording as soon as possible so later viewings are not affected.
    (g) When the webcast ends, it will remain available to watch online for one month after the ceremony. This period can be shortened or lengthened by request.
    (h) While every effort is made to ensure all technical equipment works as required, we do not accept responsibility for any unforeseen malfunctions and the resulting loss of any technical service out of our control.
    (i) An Online Guestbook will be opened on your webcast page for funerals. For weddings, a private Chat Room is provided. Messages may be moderated by our staff to avoid spam.
    (j) If we are live streaming your wedding reception, we start streaming just before the first speech and finish once the final speech has concluded. We may pause the live stream during extended periods of inactivity (for example, if there’s a long break for dinner service). This gives your online guests a more engaging and focused viewing experience, with other formalities best captured by your photography and videography teams. However, because each reception is different, we’ll also work with you to identify any other possibilities once we have your reception run sheet.
    (k) All webcasts will be available to download after the event.

  4. Outdoor Ceremonies
    (a) Our standard technical equipment required for live streaming is not weather resistant. For ceremonies and events held outdoors without any cover, live streaming or recording may not be possible if is wet, raining, or if rain is imminent. We strongly advise you to have an alternative indoor location for use in such circumstances.
    (b) Depending on the circumstances, we may be able to provide a simpler version of our live streaming service during wet weather instead.
    (b) Any decision not to proceed with live streaming due to bad weather will be made solely by us and you agree our decision is final.
    (c) If you change location due to bad weather, you agree to give us as much notice as possible as we require adequate time for technical set up. Last minute changes (with less than 2 hour’s notice) means our service cannot be guaranteed.
    (d) If the weather conditions mean we cannot provide any kind of live streaming service, but you decide to continue with your outdoor ceremony as planned, no refund will be issued.

  5. Unforeseen circumstances and cancellation
    (a) If you cancel this agreement after you have made your booking either in a written or verbal form, we reserve the right to charge a Cancellation Fee to cover any work already undertaken.
    (b) If we cancel this agreement, any refund of monies already paid will be at our discretion. A Cancellation Fee may apply to cover work already undertaken.
    (c) Should we be unable to attend the ceremony due to illness, injury or other incapacity we will make every endeavour to minimise any disruption by giving you as much notice as possible and will endeavour to find an alternative webcasting provider for you.
    (d) Should we be prevented from reaching your venue due to circumstances beyond our control including but not limited to bushfires, floods, road closures, accidents or breakdowns, we agree to give you as much notice as possible and work with you to find a possible solution.
    (e) We do not accept liability for cancellation and changes due to circumstances beyond reasonable control. Reasons include, but are not limited to, Extreme Weather, Acts of God, Government restrictions, epidemics, pandemics, insurrections or war.
    (f) If we are unable to perform our agreed service for any reason, we do not accept responsibility for any associated or resulting costs that you may incur.
    (g) You may postpone your booking at no extra charge, subject to our availability.
  6. Fees and payment
    (a) We will provide clear and full details of our fees and charges at all times.
    (b) For large or complex events where a technical rehearsal or advance on-site testing is required, an extra fee will apply.
    (f) For funerals, you will be invoiced after the funeral ceremony has taken place. Please note we always invoice directly and we do not invoice via the Funeral Director.
    (g) For weddings or Other Events, full payment is required at time of booking. You will be sent an Invoice with your Booking Confirmation.
    (h) Fees are payable within 7 days of the date of issue on the invoice.
    (h) Payments can be made by Bank Transfer or PayPal for Visa and Mastercard credit and debit cards. Card payments are subject to an at-cost processing fee. No other forms of payment are accepted.
  7. Data and Security
    (a) The personal information you provide to us is not disclosed to any other parties, organisations, departments or companies without your consent.
    (b) You have the right to access and view your data, and the right to be forgotten.
    (c) Your data is stored in an encrypted digital format on secure servers.
    (d) Your records are securely archived after the ceremony.
  8. Intellectual Property Rights, Copyright and Privacy
    (a) CeremonyCast retains any and all intellectual rights and copyright in all work commissioned for your ceremony.
    (b) We grant permission for you to view, download, copy and distribute the ceremony webcast and video as you require.
    (c) We use examples of our work on our website, in social media posts, blogs, and in other content. Webcasts or extracts of webcasts may also be shared with potential clients requesting examples of our work. Please inform us in writing if you wish your webcast to be excluded.
    (c) Any other work or any portion thereof may not be reproduced, used in any manner whatsoever, or shared with any third parties without the express written permission of the publisher.

  9. Changes to this agreement
    (a) These Terms and Conditions may be periodically revised. The latest version of this agreement will always be made available on the CeremonyCast website.