The CeremonyCast Service Agreement
By booking our service, you accept the terms of our Service Agreement. Please read it carefully as it contains important information that explains what you can expect from us.
(a) Bookings must be made via the Booking Form on our website. When you submit the form, your booking is deemed to have taken effect and these Terms and Conditions will apply.
- The Ceremony
(a) The agreed date, time and location of the ceremony will be listed on your Booking Confirmation.
(b) You agree to advise us of any changes to ceremony arrangements as soon as possible. Any changes to your booking, including but not limited to, the date, time and location, are subject to availability and agreement. We reserve the right to charge a rescheduling fee.
(c) We require early access to your venue (minimum of one hour before ceremony start time) for technical set-up and checks.
- The Webcast / Live Stream
(a) You will be given a private website address to view the webcast. You are responsible for passing these details to anyone who wishes to view the webcast.
(b) Live streaming requires a solid internet connection. Network coverage and quality varies for reasons outside our control and we cannot guarantee what will be available at your location.
(c) We provide our own high-speed mobile internet connection, but please also let us know if WiFi is available at the livestreaming location.
(d) We’ll carry out site tests on arrival so we can stream using the best balance of stability and quality, according to the internet connection available at the ceremony location.
(e)The speed of internet connections (particularly mobile ones) can fluctuate unexpectedly which may cause momentary skips, pauses, buffering or dropouts on the live stream. We do our best to avoid this, but we cannot accept responsibility for network issues outside of our control.
(f) A recording is always made in addition to the live stream. Therefore if the stream is interrupted, we will replace the webcast with the backup recording as soon as possible so later viewings are not affected.
(g) Each viewer’s own internet connection and the device they are watching on is also part of the equation. Any issues at the viewer’s end are out of our control.
(h) The nature of live streaming means there is always the possibility that it will struggle, or not work at all, if the internet connection available is not good enough. If despite our best efforts we cannot reliably broadcast live, we will alert you and your viewers, and deploy our backup service. This means we will record the ceremony and post the video online as soon as possible. Network issues are outside of our control and all fees remain the same if we have to switch to the backup plan. Booking our service means you understand and accept this risk.
(i) When the webcast ends, it will remain available to watch online for one month after the ceremony. This period can be shortened or lengthened by request.
(j) While every effort is made to ensure all technical equipment works as required, we do not accept responsibility for any unforeseen malfunctions and the resulting loss of any technical service out of our control.
(k) An Online Memorial Book will be opened on your webcast page for funerals. For weddings, a private Chat Room is provided. Messages may be moderated by our staff.
(l) We aim to begin the live stream around 10 minutes before the ceremony start time and will stop the live stream a few moments after the conclusion of the ceremony.
(m) Each live streaming service has a maximum webcast duration as follows: Funeral 2 hours, Bronze Wedding 1 hour, Silver Wedding 1 hour, Gold Wedding 5 hours (1 hour ceremony, 4 hours reception). Extra hours may be requested at extra charge according to our availability.
(n) The Bronze Wedding package is available Monday to Thursday only.
(o) Please discuss any specific filming requests with us in advance.
(p) All webcasts will be available to download after the event.
- Outdoor Ceremonies
(a) Our standard technical equipment required for live streaming is not weather resistant. For ceremonies and events held outdoors without any cover, live streaming or recording may not be possible if is wet, raining, or if rain is imminent. We strongly advise you to have an alternative indoor location for use in such circumstances.
(b) Depending on the circumstances, we may be able to provide a simpler version of our live streaming service using alternative kit during wet weather instead.
(b) Any decision to provide an alternative service or not to proceed with live streaming due to bad weather will be made solely by us and you agree our decision is final.
(c) If you change location due to bad weather, you agree to give us as much notice as possible as we require adequate time for technical set up. Last minute changes (with less than 2 hour’s notice) means our service cannot be guaranteed.
(d) If the weather conditions mean we cannot provide any kind of live streaming service, but you decide to continue with your outdoor ceremony as planned, no refund will be issued.
- Unforeseen circumstances
(a) Should we be unable to attend the ceremony due to illness, injury or other incapacity we will make every endeavour to minimise any disruption by giving you as much notice as possible and will endeavour to find an alternative webcasting provider for you.
(b) Should we be prevented from reaching your venue due to circumstances beyond our control including but not limited to bushfires, floods, road closures, accidents or breakdowns, we agree to give you as much notice as possible and work with you to find a possible solution.
(c) We do not accept liability for cancellation and changes due to circumstances beyond reasonable control. Reasons include, but are not limited to, Extreme Weather, Acts of God, Government restrictions, epidemics, pandemics, insurrections or war.
(d) If we are unable to perform our agreed service for any reason, we do not accept responsibility for any associated or resulting costs that you may incur.
- Service limitations
(a) The technical nature of a standard live streaming setup means our webcasts are filmed from a fixed position and do not include capability for a mobile camera (with the exception of the Gold wedding package). While we aim to capture as many aspects of a ceremony as we can, there may be elements we cannot film (for example, something happening in another room or outside the venue).
(b) For funerals, the arrival and/or departure of the hearse is not part of our standard live stream. Should you wish to include these elements, we may be able to include a second camera crew to participate in the live stream, or we may be able to record these events and add them to an edited version of the webcast video for later viewing. Requests must be made at time of booking so we can discuss possible options and provide you with a revised fee. If there is a viewing before the ceremony, we do not start the live stream until it is finished, unless you specifically request for it to be shown.
(c) Live streaming outside in bad weather may not be possible. See the section “Outdoor Ceremonies” for details.
(d) Live streaming is dependent on a stable internet connection on-site with adequate upload speeds. Network availability and speeds are out of our control. Please see the section “The Webcast/Live Stream” for details.
- Fees, payment, rescheduling and cancellation
(a) We will provide clear and full details of our fees and charges at all times.
(b) For funerals, you will be invoiced after the funeral ceremony has taken place. Unless otherwise agreed with you in advance, our standard practice is to invoice you directly and not your Funeral Director.
(c) For funerals, if you cancel your booking with less then 24 hours notice, a 50% Cancellation Fee will be billed.
(d) For weddings or other events, a booking fee of $AUD250 is payable at the time of booking to secure our services. The booking fee is non-refundable and is deducted from your total fee. The balance of your fee is payable 30 days before your ceremony date. If your ceremony is taking place in less than 30 days’ time, the full amount is payable upon booking.
(e) For weddings booking the Gold package, if your ceremony and reception are in different venues, a $AUD150 Multi-Location fee will apply to cover the extra set up and travel requirement.
(f) Fees are payable within 7 days of the date of issue on your invoice.
(g) Payments can be made by Bank Transfer or PayPal for Visa and Mastercard credit and debit cards. Card payments are subject to an at-cost processing fee. No other forms of payment are accepted.
(h) You may reschedule your booking at no extra charge, subject to our availability.
(i) If you cancel this agreement with more than 30 days notice, there is no cancellation fee. If you cancel this agreement with less than 30 days notice, any refund of monies already paid will be at our discretion.
(j) For events where a technical rehearsal or advance on-site testing is required, an extra fee may apply which will be agreed with you in advance.
- Data and Security
(a) The personal information you provide to us is not disclosed to any other parties, organisations, departments or companies without your consent.
(b) You have the right to access and view your data, and the right to be forgotten.
(c) Your data is stored in an encrypted digital format on secure servers.
(d) Your records are securely archived after the ceremony.
- Intellectual Property Rights, Copyright and Privacy
(a) CeremonyCast retains any and all intellectual rights and copyright in all work commissioned for your ceremony.
(b) We grant permission for you to view, download, copy and distribute the ceremony webcast and video as you require.
(c) We use examples of our work on our website, in social media posts, blogs, and in other content. We are careful to select images that are appropriate, respectful and thoughtful. Webcasts or extracts of webcasts may also be shared with potential clients as examples of the services we offer. Please speak with us if you have any questions.
(c) Any other work or any portion thereof may not be reproduced, used in any manner whatsoever, or shared with any third parties without the express written permission of the publisher.
- Slideshows, AV Package and Video Production
(a) Our photo slideshow service includes up to 2 hours of production work and one re-edit. Further work will be charged at an hourly rate, charged in one hour intervals.
(b) Our AV package includes a PA and wireless mic, large TV screen and/or a projector and screen as needed, plus professional presentation software. Set up, pack down and operation is by a member of our staff. The fee remains the same whatever equipment is required.
(c) Videos, music and other media files uploaded to us for inclusion in the live stream must be complete and in the formats we specify to you. Production work to convert, edit, produce or otherwise make these files ready for use is charged at an hourly rate, charged in one hour intervals.
(a) If you are booking the Gold Wedding Package, we require a supplier meal to be provided for each staff member working on your ceremony.
(b) CeremonyCast has a zero tolerance policy for disrespectful, aggressive, threatening or drunken behaviour. We expect you to provide a safe working environment for our staff and our equipment. If the safety of our staff and/or the security of our equipment is compromised or endangered, we will stop streaming and immediately withdraw from the venue. No refunds will be issued in such circumstances and our decision is final.
- Changes to this agreement
(a) These Terms and Conditions may be periodically revised. The latest version of this agreement will always be made available on the CeremonyCast website.